Better Business, Better Life – Issue 219

This week has been a slightly different pace for me.

After back-to-back sessions last week, I actually blocked out a couple of days as days off.

Well… my version of days off.

There were still a few business meetings sprinkled in there, because apparently, I haven’t quite mastered the concept of doing absolutely nothing. But compared with my usual schedule, I’m definitely counting them.

Then it was off to Sydney last Wednesday, before heading up to Katoomba for a client’s Annual Planning session.

And I love Annual Planning because it gives a leadership team the chance to get out of the day-to-day noise, look at where the business is going & make some very deliberate decisions about what actually matters next.

Because being busy isn’t the same as being focused.

You can have a room full of smart, capable people, all working incredibly hard, yet discover they each have a completely different idea of what the business should be focusing on.

And there is one exercise where that becomes very obvious, very quickly.

Rock setting.

BUSINESS TOOLS & REAL-LIFE LESSONS

When Your Team Is on the Same Page, the Priorities Become Obvious

One of the clearest ways to see whether a leadership team is genuinely on the same page is to watch what happens when you ask them to set their Rocks for the next quarter.

During Rock setting, I ask each person to work individually & write down the three to seven priorities they believe the business must focus on over the next 90 days.

These should be the things that will move the business towards its 1-Year Plan & 3-Year Picture.

I always tell them that three is ideal. Once everyone starts coming up with more than three, it can get ridiculous very quickly.

Recently, one leadership team did this exercise. Each person came up with one, two or three ideas. When we put them all together, there were just four potential Company Rocks.

That was it.

Not four after we had spent hours debating, combining & negotiating. Four in total.

They had each completed the exercise separately, but they had all identified essentially the same priorities. They were 100% on the same page about what the business needed to achieve next.

And it showed in their execution.

Last quarter, that team completed three of its four Company Rocks & had made strong progress on the fourth.

Around the same time, I worked with another leadership team.

The two businesses are a similar size, operate in similar industries & have been running EOS® for the same amount of time. This was not a case of one team being further along in its EOS journey than the other.

We followed exactly the same Rock-setting process.

This time, when everyone shared what they believed the most important priorities should be, the list ran well into double figures.

These were not simply different ways of describing the same three or four priorities. They represented a wide range of competing views about what the business needed to focus on next.

The team worked through the list, trying to keep, kill or combine the ideas. Eventually, they reduced it to a smaller number of Company Rocks, with several more priorities pushed down into departmental Rocks.

But putting several separate priorities under one heading does not magically turn them into one Rock.

Sometimes, all we have done is take a long list of Rocks & pretend it is a short one.

That team had also struggled with Rock completion in the previous quarter. They achieved just 16% of their Rocks, nowhere near the required 80% completion rate.

So, after turning another long list of potential priorities into a handful of Company Rocks & an equally ambitious list of departmental Rocks, guess how many are likely to get done this quarter?

I genuinely hope they prove me wrong.

But reorganising the list will not improve the completion rate unless the team deals with the real issue underneath it.

Rock Setting Does Not Create Misalignment. It Reveals It

This is not about one team being good & the other being bad.

Both teams are full of capable, committed people who want the business to succeed.

The difference is alignment.

One team had a shared understanding of the plan & what mattered most over the next 90 days.

The other had several different versions of the plan sitting around the same table.

That is why one team found its priorities obvious, while the other found almost everything urgent.

When a leadership team is genuinely aligned around its Vision, 1-Year Plan & 3-Year Picture, Rock setting becomes much easier.

There will still be debate, & there should be. But the debate is usually about sequencing, ownership & how the work will be completed.

It is not a debate about which direction the business is actually heading.

When a team is not on the same page, each person naturally brings the priorities from their own seat.

Sales brings the things Sales needs.

Operations brings the things Operations needs.

Finance brings the things Finance needs.

Everyone may be right from the perspective of their own seat, but that does not automatically mean they are prioritising for the business as a whole.

The result is not really a list of Company Rocks.

It is a collection of departmental wish lists.

Not Everything Important Is a Rock

This is where teams often get themselves into trouble.

Not everything that matters needs to become a Company Rock.

Some things are business as usual. Some belong as departmental Rocks. Some are To-Dos. Some are Issues that need to be IDS®-ed. Some are good ideas that simply do not belong in this quarter.

If everything is important, nothing is important.

The carefrontational thing to do is not to make everyone feel better by squeezing a long list of priorities into a handful of overstuffed Rocks.

It is to stop & ask why the leadership team sees the next 90 days so differently.

Are we genuinely clear about where we are going?

Do we agree on what must be true by the end of the year?

Which three or four things, if they do not happen this quarter, will put the plan at risk?

What are we prepared not to do yet?

That last question matters.

Prioritising is not just deciding what you will do. It is deciding what you will not do right now.

Clarity creates confidence. It also creates focus, accountability & a much better chance of actually finishing what you started.

Your Rock list is more than a planning tool.

It is a diagnostic.

If your leadership team independently comes up with the same few priorities, that tells you something.

If the team comes up with a long list of completely different priorities, that tells you something too.

Do not hide that message by combining the list until it looks manageable.

Use it to start the conversation your team actually needs to have.

Is Your Team Really on the Same Page?

If your Quarterly Planning Session is producing too many priorities, overloaded Rocks & another quarter of disappointing completion, the problem may not be execution.

It may be alignment.

At Business Action, we help leadership teams get clear about where they are going, agree on what matters now & build the discipline to get it done using EOS®.

If your team is pulling in several different directions, let’s have the carefrontational conversation needed to get everyone back on the same page before another 90 days disappear.

LINKS TO USEFUL STUFF

This section gives you quick access to 3 links - to articles, blogs, podcasts & stuff that will help you to create a better business & lead a better life.

Better Business and Life Resources

Article

business action

5 Ways to Sharpen Your Rocks So They Create Traction

Transform your Rocks into clear, actionable team priorities.

Podcast

business action

How Much Time Do You Really Have to Do Rocks?

Focus on fewer priorities to achieve better results.

Life Stuff

business action

10 Ways to Be Kinder to Yourself

Nurture yourself with kindness, patience, and understanding.

MEET OUR TEAM

This month, I’m really excited to welcome Nina Baxter as our newest Trusted Partner. 💖

Nina is the founder of Big Day Ltd, & she knows events inside out. She’s spent 40 years working across event management, sales & marketing, with experience spanning everything from travel & fashion to freight, telecommunications & corporate events.

She started Big Day back in 2001, & since then has built a reputation for creating events that are thoughtful, well-run & memorable.

Nina is very hands-on, hugely detail-focused & proudly a bit of a perfectionist, which is probably exactly what you want when there are a million moving parts!

What I love about her is the way she combines creativity with practicality. She brings great ideas, strong supplier relationships & a very sharp eye on the budget, so the end result not only looks good, it actually works.

business action

What makes your approach unique in your industry?

After working in events- both in corporate and in a dedicated events space- for over 40 years, I’ve developed a comprehensive toolkit of knowledge and experience. We’ve worked in multiple industries, across event formats and audience sizes- so this enables us to assist clients across their marketing requirements.

Another key difference with our events is an incredibly strong production capability. My personal experiences as a performer allow me to express my “thespian” side as I produce multi-layered immersive events incorporating bespoke visual content, lighting, and sound performance elements to ensure a truly memorable occasion.

We bring an excellent blend of creative flair, logistical, and operational prowess to everything we produce. We love to delight and surprise our clients and their guests with something truly unique.

As a full-service events company, we work from concept to conclusion on each event, tailoring our offering to complement our clients’ own resources and providing all interconnecting services to create their “Big Day”.

Can you share a success story where you made a significant impact for a client?

One job that remains a firm favourite and a prime example of our creativity involved a media launch for a major automotive brand. The vehicle was a 4WD, and our brief was to create a day drive experience in an environment that appeared untouched but was in fact highly controlled from a safety and experiential aspect. The daytime activity was to be followed by an evening dinner which needed to incorporate interactive games for participants to compete, in pursuit of an annually awarded cup.

We selected Dingleburn Station, out of Hawea in the Queenstown Lakes Region, as our daytime location. Access to the station is along the shores of Lake Hawea via a very rough access road- literally carved out of a cliff- providing spectacular vistas and a truly unique entrance to an historic New Zealand high country station.

After navigating the drive into the property (1.5hrs low ratio 4WD with a safety jetboat and advance & “Tail-end Charlie” vehicles in place), the guests were treated to a fabulous 4WD experience through the working property (with appropriate and discreet earthworks to ensure safe entries/ exits to waterways as needed) to a top notch Kiwi tail-gate lunch on the brow of a hill looking out over “Lord of the Rings” country. The stags were roaring, the sun shone, and we were literally miles from civilisation, experiencing the client’s product as intended alongside superb catering. The station offered incredible and ample photographic opportunities to support our guests’ media articles.

Post lunch, the afternoon session concluded with further 4WD activities back to the Homestead and the return drive out of the station. For the evening dinner, we selected the maintenance hangar at Warbirds over Wanaka. This enabled us to create different spaces for the evening and uplighting the amazing planes being restored alongside sectional lighting, music and theming. This venue gave us ample room for our pre-dinner activities and an area for an upmarket yet relaxed dining experience for the guests.

We curated a number of “High Country” activities to complement our launch location and the creativity of the guests. These included:

  • Assembly of wheelbarrows that were then stacked with bales of hay and taken through an obstacle course.
  • Set-up of a fireside campsite including setting up a tent
  • Writing and performing a fireside poem or song

An incredible dinner showcasing local food and wines, accompanied by local acoustic musicians, and the evening concluded with the awarding of the converted trophy!

The objective of these launches is for the motoring media to experience the vehicle- highlighting its features- ideally in an environment that showcases and really test the vehicles, fully demonstrating its capabilities. Time using the product by the guests is a top priority. The added feature of the evening event was a relaxed and fun evening with a splash of competition thrown in!

What challenges do you see your clients commonly face, and how do you help them overcome these?

Quite often, our clients are hosting a group of familiar guests. This can be a challenge to keep regular activities fresh, whilst still getting the key messaging intact. By working with an agile and creative event partner, like Big Day Events, this can be achieved. A comment we often get when welcoming repeat guests is that when they see us, they know they will have a great event experience, and we will always have a surprise ready for them.

What trends are you noticing in your field, and how do you adapt to stay ahead?

We have always incorporated great technology into our events – always pushing the boundaries of what can be done. There is a balance to ensure that the tools used for the event don’t overshadow the intention of the messaging. For events that rely on the public or a new audience, a great client engagement piece prior to and after the event to fully engage guests in attending and then acting on the message is essential. We often work alongside guest engagement agencies who specialise in this area, to ensure great attendance and social media is created around the event narrative.

What is the most common mistake you see businesses make, and how can they avoid it?

A common mistake is relying on the in-house marketing team who are doing events as part of their role. By engaging outside assistance, clients can maximise their staff engagement, without stressing them out with activities that are not their norm, creating exhaustion and overwhelm pre-, during and post-event.

Engage an event specialist who understands all aspects of a great event- we are incredible multi-taskers and are used to the rigours of “show days”.

See us as a specialist extension of your marketing team, without the regular overheads. We love collaboration with your team so that all the nuances of your company and your guest list are reflected in the best event outcomes.

We are here to help you live a better life by creating a better business. We are real-life business owners with years of experience & a strong desire to make a huge difference to the lives of entrepreneurs.

If anything here resonates with you or you would like our help, then please get in contact. Just reply to this newsletter & let us know who you would like to speak to…. Or visit our webpage & contact any of our team from their own pages.

If you know someone who would benefit from reading this, then please forward it onto them. 💖

NEED HELP?

​If you’d like to learn more about any of these tools or would like to find out how I can help you achieve a better life through creating a better business, then book a free Discovery Call with me.

We’ll talk about what you want to get from your business & your life & come up with a plan to do that!

Debra Chantry-Taylor

Certified EOS Implementer | Accredited Family Business Advisor | Entrepreneurial Leadership & Business Coach | Speaker & Workshop Facilitator